At Pump Club, we take pride in our quality. Every item is hand-inspected before it leaves our doors. Because of the nature of our products, we maintain a strict policy to ensure hygiene and safety for all our customers.

We only accept returns or exchanges if the mistake is on our end.

Conditions for return & exchange

• Wrong item received — ✅ Eligible
• Damaged or defective — ✅ Eligible
• Size / fit issues — ❌ Not eligible
• Change of mind — ❌ Not eligible
• Items used or washed — ❌ Not eligible

If you received a wrong or damaged product, please follow these steps within 5 days of delivery:

• Document the issue: Take a clear photo and a short video showing the damage or the incorrect item received.
• Submit your request: Email us at pumpclubin@gmail.com with the subject line Return Request – [Your Order ID], and attach your photo/video proof.
• Verification & resolution: Our team will verify the proof within 24–48 hours. Once approved, we will arrange a replacement or process a return according to our policy.

Important: To maintain our high hygiene standards, we cannot accept any item that has been worn, washed, or had the tags removed. No exceptions can be made for size or preference issues.

Find your perfect fit! Check our Size Finder on every product before ordering to ensure the best experience, as we cannot offer returns or exchanges for sizing.